Premium

Premium is the new way to take your online shopping to the next level. With Premium, we enhance your user experience (even more) with benefits such as queue-free pick-ups, unlimited free home deliveries, plus exclusive promotions and discounts through your digital Premium card.

Simply access the Premium section in the app or web portal, link your payment method, configure your preferences, and start enjoying the Premium experience.

Receive your packages more easily than ever! With Premium, you can choose between Pick-Up Express or unlimited Lightning Deliveries, at no extra cost. Premium allows you to receive everything faster and without wasting time. Remember that you will also have access to exclusive discounts not only with us but also with our affiliated stores.

By accessing the Premium section in the app and finding your Premium Card, you'll see a list of stores affiliated with the Premium benefits program. You'll just need to scan a QR code from the affiliated store to activate the coupon for the benefit you wish to use. This will allow you to activate the coupon and enjoy your exclusive benefits.

Payments are automatic! A requirement to activate the service is adding your debit/credit card in the app so these charges can be executed, so you don't have to worry about it.

Unfortunately, it’s not possible to pause the subscription. If you’re not using the services, you can cancel it directly through the app or web portal. If you cancel your Premium subscription, you’ll lose access to your Premium card benefits, as well as the Flash Delivery and Pick-Up Express services, until you reactivate your subscription.

To activate your subscription, you must access the Premium section of the app/web portal and follow the steps. You'll need to configure your preferences and choose your payment method. However, if you encounter any issues, you can personally visit our branches or contact us, and we will gladly assist you in setting up your Premium subscription.

Once your packages have been processed at our distribution center, you will receive a notification about it. Similarly, the delivery agents will contact you directly when they're ready to deliver your packages.

No, unfortunately, the subscription is for single use and cannot be transferred or shared.