Air Cargo Service

It's super easy and free! To get your Miami address, just register. Choose the option that suits you best:

- From the app: Download it by searching for “RednBlue” on your favorite mobile app store.

- On our website, access here.

- By WhatsApp: Write to us at +507 6893-5710, and we'll assist you in minutes.

- Visit us at our branches. We have 11 branches across Panama.

We care about your safety and full compliance with all regulations. For that reason, certain items are strictly prohibited—whether for purchase through our locker service or assisted online shopping, or for domestic shipping.

Prohibited items include:

- Firearms

- Firearm accessories and parts

- Knives

- Perishables

- Vapes

- Vape liquids and accessories

- Narcotics

- Plants

- Live animals

- Explosives

- Drugs

- Medications

- Cash

- Credit cards

- Checks

If you’re unsure whether an item is allowed, you can send us the link via WhatsApp and we’ll be happy to check it for you before you buy.

There are many benefits of having a Miami address, including:

• You can shop from the comfort of your home or workplace.
• Track your purchases from the store to our warehouse in Miami.
• Access products available internationally.
• Take advantage of limited-time offers.
• Avoid long lines and traffic by using the air cargo service for your purchases.
• Save significantly when shopping online.

We have rates that fit your needs! Learn more about them by clicking here.

Getting a Miami address is totally FREE! The best part is you don't have to pay annual or monthly fees. You only pay for the packages you receive under the rate associated with your account.

Yes! You can do it via our app or web portal.

Yes, we offer home deliveries. To request it, follow these steps:

- Download our app, available on Android and iOS here.

- Once logged in, go to the Home & national deliveries section.

- Select the Home Delivery option, fill in the details, and you're done!

It all depends on the type of packages you usually receive or the sites where you typically shop:

• Silver Rate ($2.50 per shipping weight/volumetric weight): Ideal if your packages are small, balanced in weight and volume, or if you frequently shop on sites like AliExpress, Shein, or Ebay.
• Silver One Rate ($3.00 per shipping weight): Perfect if your packages are bulky but lightweight, or if you shop on sites like Amazon, Walmart, or Target.

To find out the cost of transporting from Miami to your preferred branch for your package, just use the Calculator in our RednBlue app. You can input the dimensions and estimated weight of the items you want to import and see the estimated transportation cost with your preferred rate.

You can always contact us via WhatsApp to help you set your address on any page. Additionally, in our app, you can also verify your address and find guides to set it on sites like Amazon, Shein, or Nike. If you need it, we've created tutorials with all the details for each store to show you the step-by-step.

Yes, you can return the item through us using our international shipping service, which allows you to send the product back at a very competitive rate.

Note: If you receive an incorrect or different product from what you ordered, we recommend first filing a claim with the store or seller to authorize the return. If a return is made without the store’s authorization, they may not take responsibility for reimbursing the products in question.

It will depend on several factors, such as the size and weight of the shipment. Here’s a comparison to help you decide which option best suits your purchase:

• Transit time: Our air freight service offers a transit time of just 2 to 3 days from Miami to you, while maritime freight has a transit time of 15 to 20 business days.
• Type of load: Maritime freight is intended for large or heavy shipments, recommended for 110 pounds and up.

For more information, please check our Ocean Freight section here.

No, it’s not necessary to notify us when making purchases through the air cargo service. Just be sure to enter your locker information correctly to avoid any delays in transit and receive your packages in record time — 2 to 3 days from Miami to you.

Yes! To track your packages, open our RednBlue app and go to the 'My Packages' section. Here, you can register incoming orders and see the status of each one at every stage of the process. Plus, we’ll notify you when your package is ready to be received at your preferred branch. Stay updated every step of the way!