Shop in Colombia and receive your purchases in Panama. If you already have your address by email, this guide explains how to use it, what to keep in mind, and the most common questions.
We email you the full address of our warehouse in Colombia, including the code that identifies your locker. Keep it handy every time you shop.
At checkout, paste the address exactly as we sent it. Make sure all the details — address, locality, city, department, and NIT — match what we showed you in the email.
You must include your RNB code in the recipient's name. Example: (COL RNB/XX XXXX), exactly as we show it in the email.
Shipments from Colombia leave every 15 days and arrive in Panama in approximately 7 business days. We'll notify you when your order is available for pickup.
Request your address and we'll email it to you.
You can shop at any store that ships within Colombia: Falabella, Éxito, Adidas Colombia, Nike Colombia, Linio, Rappi, fashion stores like Arturo Calle, and thousands of independent stores. Just enter your Colombian locker address as the shipping destination.
Most Colombian stores accept international cards (Visa, Mastercard, Amex). If your card is declined, we recommend using PSE or an intermediary payment service.
We have cargo flights every 15 days. Transit time (from when it leaves our warehouse) to Panama is approximately 7 business days.
Yes. There are restrictions on HAZMAT goods (loose lithium batteries, flammable liquids, aerosols), replicas, medications, and items restricted by Panamanian customs. Check our HAZMAT section before purchasing.
Make sure you copied every field exactly as it appears in the email. If the issue persists, contact us on WhatsApp and we'll help you resolve it.
Yes, our rates include customs clearance in Panama.