Shop in China and receive your purchases in Panama. If you already have your address by email, this guide explains how to use it, what to keep in mind, and the most common questions.
We emailed you the full address of our warehouse in China, along with the unique code that identifies your locker. Keep it handy — you'll need it every time you shop.
When coordinating your purchase, send your supplier the address exactly as it appears in the email. We include it in your language and in Mandarin to make the process easier. Make sure to include your locker code in the recipient's name.
Once your supplier confirms the shipment, ask for the tracking number and the estimated dispatch date. Also send them the form we attached in the email: the supplier must print it, fill it out, and attach it to the package before dispatch.
As soon as your package arrives at our warehouse, we'll notify you so you can pick it up. Transit times vary depending on the route and supplier: approximately 15 days by air and 45 days by sea.
Make sure you copied every field exactly as it appears in the email. If the issue persists, contact us on WhatsApp and we'll help you resolve it.
Yes! If you want to buy from your own supplier, you can use our locker service in China.
No. The entire process — package management, tracking, and communication with our team — is handled in Spanish. The locker address we provide is already in Mandarin Chinese, ready to paste into any store.
Yes. The shopping service includes an 8% fee on the product's purchase amount. This fee does not include the cost of shipping to Panama.
Yes, our rates include customs clearance in Panama.
First check the internal China tracking number with the local carrier (SF Express, ZTO, YTO, etc.). If the tracking shows delivered, contact us with the tracking number and we'll open an investigation.
Yes. Certificates and permits must be reviewed with the supplier before dispatch.
Our warehouse is located in Guangzhou, China.
Sea freight transit takes approximately 45 days.
Air freight transit takes approximately 15 days.
Yes, here is the list of items you can't buy.